Shipping policy

Thank you for shopping with Richardus Johannes Colombijn. As a dedicated Dutch online store specializing in frozen fresh food products, we adhere to strict cold-chain logistics standards throughout order fulfillment. Our top priority is to prepare, package, and deliver all customer orders securely, ensuring every frozen item maintains optimal freshness and arrives in intact condition within our standard delivery schedule.

1. Order Processing Time

All confirmed and fully paid orders will be processed, quality-checked, and packaged with professional frozen preservation materials within 1 to 5 business days. Processing work is suspended during weekends and official Netherlands public holidays, which are excluded from standard working days. During peak shopping seasons, promotional events or periods of elevated order volume, standard processing timelines may be slightly extended. Our store will send formal email notifications to customers promptly if any considerable delivery delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for every order are calculated individually based on package weight, volume, cold-chain packaging specifications and delivery destination. All applicable shipping costs will be clearly displayed and finalized at the checkout stage before payment completion. Our standard shipping service features an estimated delivery period of 7 to 14 business days after order dispatch. All delivery timeframes are approximate and may be affected by logistics carrier operational delays, cross-border customs clearance procedures, adverse weather conditions, regional logistical restrictions and holiday logistics suspensions.

3. Shipment Confirmation and Order Tracking

Once your frozen food order is picked up and dispatched by our cooperating logistics carrier, you will receive an official shipment confirmation email that includes your unique order tracking number and tracking entry channels. In most cases, real-time logistics tracking data will be updated and accessible for inquiry within 24 to 48 hours after outbound delivery. You may check your package’s transportation status and delivery progress online at any time during transit.

4. Incorrect Address Disclaimer

Customers are responsible for providing accurate, complete and deliverable shipping addresses, postal codes and valid contact information when placing orders. Our store shall not be held liable for misdelivery, delivery failure, package detention or loss resulting from incorrect, incomplete or invalid recipient details provided by customers. If a package is returned to our warehouse due to address errors or undeliverable information, the customer will be responsible for all incurred reshipping and repackaging fees for subsequent delivery attempts.

5. Lost or Damaged Packages

If your package cannot be located or is confirmed missing during transportation, please submit a verification request to our customer service team within 3 business days of the scheduled delivery date. For orders arriving with damaged packaging, broken cold-chain seals or compromised frozen products, please contact our support team within 24 hours upon receipt. You are required to provide clear original photos and videos of the damaged goods and full packaging materials for official review. Our team will assess the issue thoroughly and deliver a targeted resolution as quickly as possible.

6. Frozen Product Storage and Handling Notice

All frozen fresh food items sold in our store are transported via professional low-temperature cold-chain logistics to preserve product freshness and quality. After receiving your order, please inspect all items immediately and store the frozen products in standard low-temperature freezing environments in line with regular food safety guidelines. Our store accepts no responsibility for product spoilage, quality deterioration or damage caused by delayed inspection, improper manual storage, or incorrect handling after successful package delivery.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, local customs authorities of the destination country may levy import duties, consumption taxes, commodity inspection fees and other related administrative charges according to local trade regulations. All additional customs and clearance fees are borne solely by the customer and are not included in the product price or standard shipping charges. Our store will provide complete order documentation and actively cooperate with customs inspection procedures to facilitate smooth package clearance.

8. Contact Information

If you have any questions, suggestions or inquiries regarding our shipping regulations, order processing and logistics services, please feel free to contact our support team via the official channels below:
Trade Name: Richardus Johannes Colombijn
Physical Address: Kruiszwin 1214, 1788 LE Julianadorp, Netherlands
Phone Number: +31 6 24104871
Email: service@richarduschic.shop